In accordance with the provisions of the Consumer Law, the client has the Right of Withdrawal, by virtue of which he may return the product received if he verifies that it does not meet his expectations. The exercise of this right of withdrawal must be carried out within a maximum period of 14 calendar days from receipt. In order to exercise this right, the product must be in perfect condition and keep the original packaging. You can exercise your Right of Withdrawal by contacting us through our email or by calling our phone number attaching the proof of purchase.


If the reason for the return is a withdrawal or a mistake, the return costs will be borne by the customer. Remember to enclose a copy of the proof of purchase in the packaging.

If the reason is due to defective material, we will take care of collecting the product and testing it at our facilities as long as no more than 30% of the net weight of the coil has been used. If the verified product is indeed defective, we will proceed to the refund (7 working days) through the same means of payment used or to replace the product in question as the customer prefers.